We respect your privacy and take it very seriously. We are Franschhoek Holiday Rentals, and this is our plan of action for the protection of your personal information. It describes how we collect, use, disclose, and store your personal information.
This policy applies to you when you visit our website, book at any of out accommodation venues on Franschhoek Holiday Rentals and have any interaction with us including making enquiries of us regarding any of our services, facilities and the like.
Scope. Your personal information includes information we collect:
- automatically when you visit our website;
- become a member;
- submit an enquiry to us; or
- you provide voluntarily.
It excludes anonymous, de-identified, statistical, and public information.
Acceptance and changes
Acceptance. You may not book our accommodation, make enquiries or engage with any of our services if you do not accept this policy or any changes to it.
Changes. Any changes will be minor and noted on this page. If you make a booking by any means, make enquiries or engage with us voluntarily we assume you are OK with our Policies, Terms and Conditions and that you have read this page.
Automatically through the website. When you visit our website, we automatically collect your Internet usage information (including your IP address, browser details, and usage information) through your browser, which we may use to display our website correctly, track your activities on it, or for other necessary purposes.
Automatically through application. When you use our website, we automatically collect your website usage information (including your operating system version and other relevant system information) through analytics software and other technologies, which we may use to optimise our offering to you. Other than your IP address this information is usually anonymous.
On making a booking, whether directly or through a third party such as booking.com etc. and making enquiries. We require you to provide us with certain identifying information (including your first name, surname, and email address) when you make enquiries. You agree to give us detailed information when becoming a member.
Voluntarily. We may ask you to provide us with optional information on a voluntary basis.
Consent and Purpose for collection. Your consent to collect your personal information in accordance with applicable law is mandatory to engage in our services and to have articles and letters published.
Processing. We may process your personal information to fulfil our obligations to you.
Cookies. We may place small text files on your device when you visit the website that allows us to provide you with a personalised experience by associating your personal information with your device. They let us remember your preferences, allow third parties to provide services to you, and otherwise serve useful purposes for you. Your internet browser generally accepts them automatically, but you can often change this setting or delete them manually. However, we won’t be able to provide you with access to certain aspects of our website where cookies are necessary if you do so. We have no access to or control over any cookies that our business partners use on our website and they have their own privacy policies that govern them.
Messages. We may use your identifying information to send you administrative and update messages about our website or services.
Promotional messages. If you have booked with us previously or have made a future booking, you consent to us sending you promotional offering etc and any other messages that are appropriate to keep you informed. You can, of your own volition, opt out of receiving any and all communication from us once you stay has been completed. We reserve the right to communicate with you if your stay is still pending.
Targeted content. We may use your personal information to provide you with targeted content through our website in a completely automated process.
Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you, including with:
- our contractors who help us meet our obligations to you such as trainers etc; or
- third parties as required by applicable law.
Honour this policy. We will require anyone that we share your personal information to honour this policy whenever possible in terms of applicable law.
Mandatory disclosure. We may disclose personal information to third parties if required for legal reasons, such as if required by the relevant authorities or court orders.
Personnel. We may need to disclose personal information to our personnel to do their jobs, but will not do so unnecessarily.
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. Our Website software is kept up to date with the latest versions. We implement disaster recovery procedures where appropriate.
Access. You may ask us to provide you with a description of the personal information that we hold on you, correct or update it or delete it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). We will take all reasonable steps to verify your identity before doing so. We may charge a fee to recoup our costs associated with this request if there is a cost to us associated with it and provided that applicable law allows us to do so. Please contact us with your name and any other information needed to identify you correctly if you want access to information or want us to correct, update or delete it. Do note that as a publisher requesting that we delete any and all information we retain about you will cancel any business relationship we have with you.
Accuracy. We will do our best to keep your personal information that we collect accurate, complete, and up to date.
Participation. We may ask you to update your personal information from time to time but will take steps to verify your identity to prevent unauthorised access when doing so.
Retention. We will only keep your personal information for as long as is necessary to fulfil our obligations to you unless you have given us permission to keep it longer or we are otherwise legally allowed to do so.
Updating or removing. You may update or remove your personal information:
- by contacting us.
Limitation. We are not responsible for anyone else’s privacy policies or practices.
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